CUSTOMER-SERVICES

Customers are bringing a whole new set of expectations to shopping on the web that never existed with traditional retail stores. It can take years of hard work, dedication and an unwavering commitment to customer satisfaction, to build up a good reputation as a trusted retailer, a reputation which could be shattered in a matter of hours or even minutes by a silly mistake, handled badly. As a business owner it can be challenging to balance customer service with all your other duties. Even one missed call can mean an upset customer or a lost sale. Hence we are here to help you manage your customers and ensure their satisfaction to the fullest. Customer communications should be part of every order. Knowing that their order was received, is being processed, when it will ship, if there are any issues is critical to a positive customer experience and the success of any online commerce business. Managing your customers is as important as any other business function.

Pre-Purchase Enquiries
Dispatch information upload
Direct contact with the Marketplace
Post-Purchase Service
Dedicated Call Centre